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Royal Air Maroc Announces Support For Customers After Flights Suspension

Royal Air Maroc suspended all of its flights for two weeks in line with Morocco’s preventive measures against the new Omicron variant.

01 Dec 2021

Rabat - Royal Air Maroc (RAM) has announced support plans for customers following the suspension of all flights to and from Morocco amid mounting concerns over the outbreak of the Omicron variant of the COVID-19 virus.

RAM said on Sunday that it will support its customers by authorizing several options for changing and refunding tickets from and to Morocco.

One of the options, which is valid for any ticket with initial travel date from November 30 to December 13, offers customers a “change without penalties (fare difference may be applicable) for a new travel date until January 31, 2022 from or to the same destination or another point in the Royal Air Maroc network.”

Another option that Royal Air Maroc is offering customers is to provide them with a refund by nominative voucher, which will not be transferable. The refund by nominative voucher will be valid for 12 months from its issuance date.

“This voucher is refundable in cash on its expiry date if not used, and on request of the customer 3 months at the latest after its expiration,” Royal Air Maroc said.

Royal Air Maroc emphasized that, during the validity period of tickets, customers have to contact their initial point of sale to request their voucher.

Since announcing a state of emergency in March 2020, Morocco’s government has regularly updated its travel regulations and other restrictive measures in line with the prevailing national and international COVID situation.

According to officials, the recently announced two-week suspension of flights is part of Morocco’s determination to preserve the considerable improvements the country’s fight against the COVID crisis has witnessed in the past few weeks.

The goal of the new travel restrictions is to avoid or curb the spread of the concerning new variant, they argued. Amid mounting global concerns surrounding the Omicron variant, health professionals worldwide remain undecided about whether the existing vaccines are effective against the new strain.

Dr. Ashish Jha, the Dean of the Brown University School of Public Health, has notbaly argued that it’s very unlikely that the vaccines “will be rendered useless” by the Omicron variant.

However, other experts have sounded the alarm bell and warned of yet another and probably more concerning COVID wave by pointing out indications that the newly discovered variant will considerably weaken the effectiveness of the existing vaccines.


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